Operations and contact centres have always been fast paced, dynamic environments that thrive on people, energy and positive competitive tension. This is why each of us at Contact Centre Solutions International were drawn to start our careers in contact centres – and it’s what keeps us coming back.
Our team has over 100 years’ combined experience running contact centre and broader operations directly and through partners locally and internationally (Australia, UK, US, South Africa, Philippines, India)
We use our decades of experience to fast track identification of the core opportunities and help operational leaders create and execute change plans that really work. We don’t just point out what’s not working, we work with your team to ensure change is embedded and sustainable.
Our executive backgrounds coupled with coming up through the ranks of contact centres means we get the whole journey from strategy to execution – and how the two can sometimes disconnect. We’ve partnered with outsource organisations and led BPOs, which helps us appreciate both sides of the partnership.
We’re passionate about helping people be their best by creating an environment that empowers and enables individuals and teams to do their best.
We’ve learnt lots – good and bad – and leverage all of this to fast track engagements and get to the core issues quickly and enable your team to create lasting change.
We spend the time it takes to get to know your business, operation, customers and team so that solutions are fit for purpose and add real value.