Contact Centre Solutions Team
Our leadership team has deep expertise and a passion for contact centres
Maria Stavrinides
Culture, Leadership & HR
Maria is a leading HR executive and registered psychologist with a career spanning corporate change including people and culture, organisational design, training and leadership program. She has consulted to CEO’s and group executive including Qantas, Westpac and IAG.
David Vincent
Sales & Transformation
David started on the frontline of contact centres before extending his leadership into multi-site and blended operations. He has transformed contact centres in Australia, New Zealand and Vietnam in businesses as diverse as insurance, medical services and crisis support.
Danny Camerotto
Program Management
Danny is a senior leader in the Australian financial services industry, with expertise across white labelling, intermediated and direct markets. Roles have spanned program and change management, partnering, sales and distribution, risk management and regulatory compliance.
Floreal Alvarez
Leadership & Learning Specialist
Floreal has over 25 years’ experience as a leadership and learning specialist working around the world and across a wide range of industries and organisations. He has worked closely with banking, insurance and public sector call centres to improve leadership and customer service skills.